Refund policy
RETURN & REFUND POLICY
At SmartShopper.pk, we carefully inspect and pack every order before dispatch. If there is a genuine issue with your order, please contact us promptly so we can assist you.
RETURN REQUEST WINDOW
A return request must be made within 3 days of delivery. Requests received after this period may not be accepted, except where applicable law requires otherwise.
ELIGIBLE RETURNS
For a standard return, the product must be unused, complete, and in its original condition and packaging, with all accessories and parts included. The returned item must be the same item originally supplied by SmartShopper.pk.
DAMAGED, DEFECTIVE, INCORRECT OR INCOMPLETE ORDERS
If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible. Clear photographs and/or an unboxing video may be requested so that we can verify the issue and provide an appropriate resolution.
NON-RETURNABLE / REJECTED RETURNS
A return may be rejected if:
• The product has been used or altered.
• The product was damaged after delivery.
• Parts, accessories, or original packaging are missing.
• The returned product is different from the item supplied by SmartShopper.pk.
ORDER CANCELLATION
Cancellation requests should be made within 30 minutes of placing the order. Once an order has entered processing or has been dispatched, cancellation may no longer be possible.
ORDER VERIFICATION
For quality control and dispute prevention, products and/or parcels may be photographed or recorded before dispatch.
REFUNDS
Approved refunds will be processed after the returned product has been received and inspected.
Original delivery charges and return shipping charges may be non-refundable unless the issue was caused by SmartShopper.pk or otherwise required under applicable law.
This policy does not limit any rights available to customers under applicable law.
For assistance:
WhatsApp / Phone: +92 321 3025008
Website: SmartShopper.pk