Return & Refund Policy

Return & Refund Policy

At SmartShopper.pk, we carefully check and pack every order before dispatch. If there is a genuine issue with your order, please contact us promptly so we can assist you.

Return Request Window

A return request must be made within 3 days of delivery. Requests received after this period may not be accepted, except where applicable law requires otherwise.

Eligible Returns

For a standard return, the product must be unused, complete, and in its original condition and packaging, with all accessories and parts included. The returned item must be the same item supplied by SmartShopper.pk.

Damaged, Defective, Incorrect or Incomplete Orders

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible. We may request clear photographs or an unboxing video to verify the issue and provide an appropriate resolution.

Non-Returnable / Rejected Returns

Returns may be rejected if the item has been used, altered, damaged after delivery, returned with missing parts or accessories, or is different from the product originally supplied by SmartShopper.pk.

Order Cancellation

Cancellation requests should be made within 30 minutes of placing the order. Once an order has entered processing or dispatch, cancellation may no longer be possible.

Order Verification

For quality control and dispute prevention, the product or parcel may be photographed or recorded before dispatch. Where appropriate, verification may also be shared with the customer.

Refunds

Approved refunds are processed after the returned item has been received and inspected. Original delivery charges and return shipping charges may be non-refundable unless the return is due to an error by SmartShopper.pk or otherwise required by applicable law.

This policy does not limit any rights available to customers under applicable law.

Support: WhatsApp / Phone: +92 321 3025008